Shipping policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  We do our best to keep an accurate, live inventory.  On occasion we find that an item is not available.  If this is the case, you will be notified by email to see if you would prefer a different item or a refund.

Order Shipment:

During normal business volume, orders ship within 2-3 business days from the date of your order.  We offer standard and expedited shipping.  If you require faster shipping or have shipping questions, please send an email to hello@theheirloomchild.com and we can provide you with additional available shipping options and costs.

 

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@theheirloomchild.com.